Duplicated membership records

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Lornefield Pensions Administration: documents · Duplicated membership records

Craig found duplicate records in the brain that don't exist in source system. Bethan identified root cause in indexing logic, offered and performed one-off cleanup while a fix is prepared for next release.

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Current to 10 Oct 26

Craig found duplicate records in the brain that don't exist in source system. Bethan identified root cause in indexing logic, offered and performed one-off cleanup while a fix is prepared for next release.

Problem: duplicate membership records appeared in queries despite clean source data, affecting query accuracy. Handling: Bethan traced the duplicate to the refresh indexing logic and offered a workaround (one-off cleanup) while the product team prepared a fix for the next release. Craig approved the cleanup. Watch: monitor after the fix releases to confirm duplicates don't recur.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)374

CSAT3

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created · Craig Paterson 3 Nov 2025 12:19
Hi, I've spotted some duplicated records in the brain that are throwing off the data. When I run a query on membership, I'm getting duplicate entries where there should only be one. I've had a look at the underlying data and the duplicates aren't there, so something's happening on the brain side. Can you take a look? Regards, Craig
public_reply · Bethan Lister 3 Nov 2025 18:33
Hi Craig, I've picked this up. Just so I've got this right – you're seeing duplicate membership records in the brain that don't exist in your source system, yeah? Can you give me an example and I can trace it through the ingestion? Thanks, Bethan
public_reply · Bethan Lister 5 Nov 2025 13:49
Thanks for the example. I've found it. Root cause is a duplicate in how the records are being indexed on refresh. We've got a fix in the pipeline for the next release. In the meantime, we can do a one-off cleanup of your data if you'd like. Do you want me to go ahead with that? Thanks, Bethan
public_reply · Craig Paterson 5 Nov 2025 15:32
That would help, thanks. Go ahead with the cleanup and I'll keep an eye on it after the next refresh. Regards, Craig
status_change · Bethan Lister 19 Nov 2025 17:11
status_change · 23 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
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Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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