Custom dashboard widget error

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Lornefield Pensions Administration: documents · Custom dashboard widget error

Craig Paterson reported a custom dashboard widget showing an error or loading spinner instead of data, affecting daily reporting. Bethan Lister suspected a backend query timeout and requested widget details to diagnose.

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What this says

Current to 10 Oct 26

Craig Paterson reported a custom dashboard widget showing an error or loading spinner instead of data, affecting daily reporting. Bethan Lister suspected a backend query timeout and requested widget details to diagnose.

Problem: Custom widget stuck on loading spinner, persisted after refresh and re-login. Blocking daily reporting workflow. Handling: Bethan suspected backend query timeout and asked for widget configuration and query parameters. She suggested checking standard search interface to verify underlying data availability. Status: Appears incomplete, needs customer information to proceed.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)176

CSAT4

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created · Craig Paterson 30 Jan 2025 13:11
Hi, I've noticed one of our custom dashboard widgets is showing an error rather than the data. It was working fine yesterday but now it's just showing a loading spinner that never completes. I've tried refreshing the page and logging back in but the same issue persists. It's affecting our daily reporting. Regards, Craig
internal_note · Bethan Lister 30 Jan 2025 15:56
Customer reports custom dashboard widget not rendering. Loading spinner stuck. First-time report. Need to check widget configuration and backend query performance.
public_reply · Bethan Lister 30 Jan 2025 16:07
Thanks Craig, I've seen a couple of reports like this. The widget query might be timing out on our backend. Can you tell me which specific widget is affected and what query parameters it's using? In the meantime, can you try viewing the same data through the standard search interface to confirm the underlying data is there?
status_change · Bethan Lister 12 Feb 2025 11:23
status_change · 16 Feb 2025 23:59

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