CRM connector sync errors

Ticketpending

Hollins Tarrant: documents · CRM connector sync errors

Jenna Price reported CRM connector showing authentication failed error and not picking up new records. The team saw only old data in searches. Status is pending, unresolved.

Priority normal

made from

What happened

What this says

Current to 10 Oct 26

Jenna Price reported CRM connector showing authentication failed error and not picking up new records. The team saw only old data in searches. Status is pending, unresolved.

Problem: CRM connector showed authentication failed and stopped syncing new records; the team saw only old data. Handling: Bethan responded in 252 minutes asking for the error message and sync history. Jenna reported authentication failed on 27 Aug 2026. The ticket status is pending, meaning it remains open and unresolved. Watch: This is the third connector or data freshness ticket from Hollins Tarrant in three months. An unresolved ticket blocks all new data intake and must be escalated.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statuspending

Categoryconnector_sync

Channelemail

First response (min)252

Helpdeskmade from

Trail

created · Jenna Price 25 Aug 2026 12:39
Hi there, sorry for the delay getting onto this. We're having issues with the CRM connector – it's not picking up new records like it used to, and the team's noticing they're seeing old data when they search. We haven't changed anything on our side, so I'm not sure what's happened. Can you help? Thanks, Jenna
public_reply · Bethan Lister 25 Aug 2026 16:51
Hi Jenna, thanks for getting in touch. Just so I've got this right – the CRM connector is showing an error state in the admin console, and you're not seeing new records sync through? Can you tell me what the error message says, and roughly when you last saw it work properly? Thanks, Bethan
public_reply · Jenna Price 27 Aug 2026 13:15
Sorry for the slow reply – the team's been stretched this week. I'm looking at the admin console now. The connector says 'authentication failed'. I'm not sure if anything changed with our CRM credentials on your side, or if we need to reset something here? Thanks, Jenna

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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