Salesforce connector keeps dropping
Ticketpending
Hollins Tarrant: documents · Salesforce connector keeps dropping
Salesforce connector stopped pulling data with authentication errors; last successful sync was two days before. Bethan asked for error details; customer is working with Salesforce admin to reset the connected account.
What happened
What this says
Current to 10 Oct 26Salesforce connector stopped pulling data with authentication errors; last successful sync was two days before. Bethan asked for error details; customer is working with Salesforce admin to reset the connected account.
Problem: Salesforce connector was throwing authentication errors and not pulling new opportunities. Handling: Bethan asked for error messages and sync timestamps; Jenna reported the issue had happened before; both parties narrowed cause to the connected account needing Salesforce-side reset. Status: Pending customer action. Watch: Connector has had several issues recently; monitor for pattern of fragility once resolved.
Details
Updated 9 Oct 26Trail
created · Jenna Price 10 Aug 2026 09:56Sorry for the slow reply. We've been having trouble with our Salesforce connector – it keeps showing errors and not pulling in new opportunities. I've checked the credentials and they look right. The team would really benefit from having this working properly since we rely on that data for the pipeline view. Can we look into what's going on? Sorry, I know we've had a couple of issues with it recently.- public_reply · Bethan Lister 10 Aug 2026 12:40Thanks for getting in touch. Just to confirm – you're seeing sync errors on your Salesforce connector? Can you share the exact error message you're seeing in the admin console? That'll help me track down what's happening. Also, when did you last successfully pull data from Salesforce? Thanks, Bethan
- public_reply · Jenna Price 12 Aug 2026 14:55The error says 'Authentication failed'. The last successful sync was two days ago. We haven't changed anything on the Salesforce side that I'm aware of. Sorry – can we park this for now? I need to chase up on a couple of other things with the team. I'll get back to you with more details soon.
- public_reply · Bethan Lister 14 Aug 2026 15:15No problem. Authentication failures usually mean the API key or connected account has changed. Can you check with your Salesforce admin to make sure the account we're using is still active and has the right permissions? Let me know what you find and we can take it from there. Thanks, Bethan
- public_reply · Jenna Price 17 Aug 2026 14:35Just heard back from our Salesforce contact – they're going to reset the connected account on their end. Hopefully that sorts it. I'll let you know once they've done it. Thanks, Jenna