Dashboard not refreshed after overnight sync

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Hollins Tarrant: documents · Dashboard not refreshed after overnight sync

Dashboard data did not update after an overnight sync completed successfully. Bethan Lister identified a platform refresh issue affecting multiple dashboards and instructed Jenna to manually refresh; this resolved the issue.

Priority normal

made from

What happened

What this says

Current to 10 Oct 26

Dashboard data did not update after an overnight sync completed successfully. Bethan Lister identified a platform refresh issue affecting multiple dashboards and instructed Jenna to manually refresh; this resolved the issue.

Problem: Jenna's operations dashboard showed stale data despite a successful sync completion. Handling: Bethan identified a nightly refresh issue on the platform affecting several dashboards and asked Jenna to click the refresh button; this worked immediately. Watch: Platform had a refresh bug affecting multiple customers; ensure fix is complete and monitor for recurrence.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_freshness

Channelemail

First response (min)222

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Jenna Price 22 Jul 2026 10:24
Hi, the operations dashboard we set up isn't showing the latest data from yesterday. We ran a refresh overnight and it completed, but the numbers in the dashboard are still from the day before. I checked the admin console and it says the refresh finished successfully, so I'm not sure what's going on. Can you help? We have a client call at the end of the day and need those figures.
public_reply · Bethan Lister 22 Jul 2026 14:06
Just so I've got this right – the refresh completed but the dashboard didn't update with the new data? I've had a look at our logs and we did see an issue with the nightly refresh last night that affected a few dashboards. We've resolved it on our side, but your dashboard may need to be refreshed manually. Try clicking the refresh button in the top right of the dashboard and let me know if the data updates. Thanks, Bethan
public_reply · Jenna Price 23 Jul 2026 09:47
Hi Bethan, I hit the refresh button and the data came through straight away. Thanks for the quick help – the client call went fine. Cheers, Jenna
status_change · Bethan Lister 3 Aug 2026 14:31
status_change · 7 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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