Connector configuration issues

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Hollins Tarrant: documents · Connector configuration issues

Connector repeatedly failing and data going stale. Team relies on it. Bethan Lister and Arjun Nair identify configuration mismatch as root cause. Fix pushed in latest release.

Priority normal

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What happened

What this says

Current to 10 Oct 26

Connector repeatedly failing and data going stale. Team relies on it. Bethan Lister and Arjun Nair identify configuration mismatch as root cause. Fix pushed in latest release.

Problem: Connector failing repeatedly; data going stale; team depends on it.

Handling: Bethan reproduced the issue and identified the root cause as a configuration mismatch. She worked with engineer Arjun Nair to fix it. They pushed the fix in the latest release.

Watch: Two months of connector issues spanning multiple root causes signal underlying data quality and operational challenges.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)424

CSAT5

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Trail

public_reply · Bethan Lister 27 Apr 2026 10:41
I can see the errors on our end. Let me dig into the logs and get back to you shortly. Thanks, Bethan
public_reply · Jenna Price 27 Apr 2026 11:04
Thanks - we need this sorted ASAP. The team's relying on it.
created · Jenna Price 27 Apr 2026 15:34
We're still having trouble with the connector. It keeps failing and the data's going stale. We really need this sorted. Thanks, Jenna
public_reply · Bethan Lister 27 Apr 2026 22:38
I can reproduce the issue now. Root cause is a configuration mismatch. I'm working on a fix. Thanks, Bethan
public_reply · Jenna Price 29 Apr 2026 10:42
Thanks for looking into it. What's the status?
internal_note · Bethan Lister 29 Apr 2026 11:08
Config issue identified. Fix pushed in latest release.
status_change · Bethan Lister 7 May 2026 14:34
status_change · 11 May 2026 23:59

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