HubSpot connector sync timing out

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Hollins Tarrant: documents · HubSpot connector sync timing out

HubSpot connector hits timeout error about halfway through sync. Bethan Lister suspects query complexity issue on HubSpot side or sync window too narrow for data volume. To investigate.

Priority normal

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What happened

What this says

Current to 10 Oct 26

HubSpot connector hits timeout error about halfway through sync. Bethan Lister suspects query complexity issue on HubSpot side or sync window too narrow for data volume. To investigate.

Problem: HubSpot connector fails partway through each sync with timeout errors.

Handling: Bethan reviewed sync logs, identified that timeouts occur halfway through each sync run, and suspects either query complexity on HubSpot's side or a sync window too tight for the data volume. She committed to running a test to narrow down the cause.

Result: Investigation in progress.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)259

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created · Jenna Price 8 Apr 2026 16:02
Hi, on top of the missing placements, we're also seeing sync failures in the logs. It looks like the connector is hitting some kind of error partway through each run. Can you take a look at what's happening and see if there's something we need to do to fix it? Thanks, Jenna
public_reply · Bethan Lister 8 Apr 2026 20:21
Hi Jenna, I've looked at the sync logs. The connector is hitting a timeout error about halfway through pulling the data. This could be a query complexity issue on HubSpot's side, or it could be that the sync window is too tight for the volume of data. Let me do a test run to narrow it down. Thanks, Bethan
status_change · Bethan Lister 10 Apr 2026 15:09
status_change · 14 Apr 2026 23:59

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