Missing placements and connector sync failures
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Hollins Tarrant: documents · Missing placements and connector sync failures
Placements data incomplete after HubSpot connector mostly recovered from prior issues. Sync failures in logs suggest data is truncated mid-sync. Jenna reports team has lost confidence.
What happened
What this says
Current to 10 Oct 26Placements data incomplete after HubSpot connector mostly recovered from prior issues. Sync failures in logs suggest data is truncated mid-sync. Jenna reports team has lost confidence.
Problem: Months of placement data missing; team can no longer rely on the brain for accurate metrics. Handling: Bethan asked for specific examples to trace through logs and check for row limits or truncation mid-sync. Jenna was slow to respond (team stretched), delaying diagnosis. Watch: Data reliability is essential to adoption. Incomplete data with no clear cause is a high-risk signal. Resolve root cause quickly and offer interim workarounds to restore trust.
Details
Updated 9 Oct 26Trail
created · Jenna Price 2 Apr 2026 12:03Hi, sorry for the slow follow-up. We've had the HubSpot connector mostly working, but we're now missing chunks of placements data and seeing failed syncs in the logs. The data that's coming through is incomplete. Is this the same HubSpot permission issue or something else? The team is not confident in what they're seeing in the brain anymore. Can you help us get visibility on what's syncing and what isn't? Thanks, Jenna- public_reply · Bethan Lister 2 Apr 2026 19:45Thanks for getting back in touch, Jenna. Can you share a specific example of a placement that's missing from the brain? I'll trace it in HubSpot and check what the logs show for that record. Thanks, Bethan
- public_reply · Jenna Price 7 Apr 2026 16:59Sorry for the slow reply – the team's stretched. I'm trying to gather some examples. Can I send them to you early next week? Thanks, Jenna
- public_reply · Jenna Price 8 Apr 2026 09:39I've got a couple of examples. Placements from the last few weeks aren't showing in the brain, but they're all there in HubSpot. It looks like syncs are failing partway through. Is there a row limit or something that's cutting off the data? Thanks, Jenna
- public_reply · Bethan Lister 8 Apr 2026 14:52Thanks, Jenna. Can you send me the HubSpot IDs of one or two of those placements? I'll check the logs to see where they're getting stuck in the sync process. Thanks, Bethan
- status_change · 20 Apr 2026 23:59