Customer list filter not working
Ticketclosed
Brackwell Freight Ltd: documents · Customer list filter not working
Dean Hargreaves reported that the customer list filter dropdown was not applying selections, leaving him unable to focus on exceptions before his morning calls. Bethan Lister identified an account-setup issue with the filter load, fixed it server-side, and asked Dean to sign out and back in.
What happened
What this says
Current to 10 Oct 26Dean Hargreaves reported that the customer list filter dropdown was not applying selections, leaving him unable to focus on exceptions before his morning calls. Bethan Lister identified an account-setup issue with the filter load, fixed it server-side, and asked Dean to sign out and back in.
Problem: The customer list filter dropdown appeared but did not apply selections when clicked. Dean tried clearing browser cache, switching browsers, and signing out, without success. He needed this for his next morning's calls.
Handling: Bethan identified the issue was in how the filter loaded for Dean's account setup. She fixed it server-side and instructed him to sign out completely and sign back in to pick up the fix. First response took 735 minutes (overnight).
Watch: Slow first response (overnight) frustrated user for a feature he depends on daily. Consider improving support response times for Growth tier users experiencing interface issues.
Details
Updated 9 Oct 26Trail
created · Dean Hargreaves 8 Jul 2025 13:00It's gone odd again. Tried filtering the customer list by delivery status and it's not working properly. The dropdown appears fine when I click it but nothing changes when I select an option. List just stays the same, shows everything. I tried clearing the browser cache and switching to a different browser, didn't help. Also tried logging out and back in. I need this sorted for tomorrow morning when we're doing customer calls, so we can focus on the exceptions first. Can someone have a look?- public_reply · Bethan Lister 9 Jul 2025 01:15Hi Dean, Just so I've got this right - the filter dropdown opens but when you select a delivery status option the list doesn't change and you still see all customers? I've had a look at this and found the issue. There was a problem with how the filter loads on your account setup. I've fixed it on my end and it's live now. What I need you to do is sign out completely, wait a minute, then sign back in. Once you're back in, try the filter again. It should work properly now - the dropdown will still be in the same place but it'll actually apply the filter when you select an option. Can you try that and tell me what you see? If it's still doing the same thing, let me know and I can check your account specifically. Thanks, Bethan
- status_change · 18 Jul 2025 23:59