Duplicate records in account view

Ticketclosed

Brackwell Freight Ltd: documents · Duplicate records in account view

Dean Hargreaves reported duplicate customer records appearing in account view. Bethan Lister identified a CRM connector stuck in a retry loop creating duplicates on each sync cycle and reset the connector with re-indexing.

Priority normal

made from

What happened

What this says

Current to 10 Oct 26

Dean Hargreaves reported duplicate customer records appearing in account view. Bethan Lister identified a CRM connector stuck in a retry loop creating duplicates on each sync cycle and reset the connector with re-indexing.

Problem: the CRM connector was stuck in a retry loop, creating duplicate records on each sync cycle, making it impossible for Dean to track at-risk clients reliably. Handling: Bethan reset the connector and re-indexed all data from scratch. The duplicates were cleared by 26 Jun 2025 evening. Watch: this represents a data quality defect in the sync logic that, if repeated, could erode confidence in search results and drive support volume.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)208

CSAT4

Helpdeskmade from

Trail

public_reply · Dean Hargreaves 26 Jun 2025 10:47
Still happening. Worse since lunchtime - the same accounts are duplicating multiple times now.
internal_note · Bethan Lister 26 Jun 2025 13:51
Checked the CRM connector logs. It's stuck in a retry loop - every failed sync generates duplicate records. Need to reset the connector and re-index from scratch.
created · Dean Hargreaves 26 Jun 2025 16:01
It's gone odd with the customer records again. Some of the retail accounts are showing up twice and the data's not looking current from the system. I can't rely on my account view to check which contracts might be at risk anymore. I'm seeing duplicate customer entries appearing across different views. Started noticing this morning. Can someone have a look at what's happening with the data sync? It's affecting my ability to track at-risk clients.
public_reply · Bethan Lister 26 Jun 2025 19:29
Found the issue - CRM connector was stuck in a retry loop, creating duplicate records on each sync cycle. I've reset the connector and re-indexed your data. The duplicates should be cleared now. Have a look and let me know if you see any other issues.
status_change · Bethan Lister 1 Jul 2025 13:20
status_change · 5 Jul 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B