Search and dashboard pages loading slowly

Ticketclosed

Brackwell Freight Ltd: documents · Search and dashboard pages loading slowly

Search and dashboard pages displayed slow load times, particularly during morning peak hours when multiple account managers accessed the brain. BB-Demo was gathering diagnostic information.

Priority low

made from

What happened

What this says

Current to 10 Oct 26

Search and dashboard pages displayed slow load times, particularly during morning peak hours when multiple account managers accessed the brain. BB-Demo was gathering diagnostic information.

Problem: Aisha Rahman reported slow loads on search and dashboard pages over several days, worse during morning peak when the account manager team used the brain. She had ruled out client-side issues (cache clear, different browser). Handling: Support asked Aisha to check browser developer tools network tab and clarify whether the team used a shared network or spread across depots. This was diagnostic in nature. Watch: Performance degradation affects core workflows and scales with concurrent users, suggesting backend capacity issues. First response was very slow at 891 minutes.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)891

CSAT4

Helpdeskmade from

Trail

created · Aisha Rahman 28 Feb 2025 10:49
Hi, just flagging that the search and dashboard pages are taking quite a while to load. It's been happening over the last couple of days, and it's worse during the mornings when the account managers are all using the brain at the same time. I've already cleared the cache and tried using a different browser, and the problem's still there. Just wanted to check if there's anything I should be doing on our end. I've attached a screenshot. Thanks, Aisha
public_reply · Bethan Lister 1 Mar 2025 01:40
Thanks for picking this up. Just so I've got this right – you're seeing slower loads on the search and dashboard pages when the team are using the brain during morning peak. Can you try running a search and tell me what you see in the network tab of your browser developer tools? Also, are you all on the same network, or are you spread across your different depots? That'll help me work out if there's something on our side to fix. Cheers, Bethan
status_change · Bethan Lister 13 Mar 2025 15:18
status_change · 17 Mar 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B