Duplicate submissions in data

Ticketclosed

Fenmoor Specialty Underwriting: documents · Duplicate submissions in data

Duplicate submission records with different premium figures appeared in the brain, breaking oversight dashboards and preventing clean reporting. Investigation was underway.

Priority normal

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What happened

What this says

Current to 10 Oct 26

Duplicate submission records with different premium figures appeared in the brain, breaking oversight dashboards and preventing clean reporting. Investigation was underway.

Problem: Duplicate binder records with conflicting premium figures appeared in yesterday's submissions load, breaking the oversight dashboards and preventing syndicates reconciliation. Handling: Bethan requested specific binder names to investigate the refresh logs and CRM export. Watch: The ticket was open for investigation; the evidence does not show a resolution or closure date.

AI · claude-haiku-4-5-20251001 · 10 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)87

CSAT5

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Trail

created · Callum Reid 20 Jan 2025 11:49
The submissions loaded yesterday are showing as duplicates in the brain – we've got the same binder appearing twice with different premium figures. This is throwing out our oversight dashboards and I can't run clean reports for the syndicates. What I need is this resolved urgently, ideally by the end of the week – we're due to reconcile with our capacity providers on Friday and this is holding up the process.
public_reply · Bethan Lister 20 Jan 2025 13:16
Hi Callum, Just so I've got this right – you're seeing duplicate binder records in yesterday's load, with different premium figures on each one. That's breaking your oversight dashboards. Can you tell me which specific binders this is affecting? Once I've got those names, I can check what the brain has indexed and see what's come through from the source. Bethan
internal_note · Bethan Lister 20 Jan 2025 17:00
Duplicate records in yesterday's submissions load. Waiting for customer to identify affected binders. Will check the CRM export and review what the refresh indexed.
status_change · Bethan Lister 30 Jan 2025 15:25
status_change · 3 Feb 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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