Who they are
Insight
Current to 12 Oct 26Priscilla Bowen is the sole admin and main hands-on user of the brain at Pemaquid Analytics. She runs connectors, mapping and dashboards, and she raises support tickets. Caitlin Mercer and Raymond Tsai judge value; Priscilla makes the setup work.
Role: Customer Success Operations Manager in Boston and the only admin on the Growth setup. She connects sources, maps distributor names and builds dashboards, and was most of the usage through onboarding.
Influence: operational rather than commercial. Caitlin Mercer carries the board promise and Raymond Tsai wants proof the brain earns its keep, but both depend on Priscilla's work being right.
Watch: on 13 Apr 2026 she agreed to name a backup admin, and the evidence does not show whether that happened. Her request for usage data access via engineering was still open on 29 May 2026.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Pemaquid Analytics | Customer Success Operations Manager | admin | priscilla.bowen@pemaquid.example |
Activity
- 7 Oct 2026email_threadFollowing up on your support ticket
- 6 Oct 2026ticketDashboard Widget Display Issue
- 18 Sep 2026ticketNightly refresh running behind schedule
- 28 Aug 2026ticketDuplicate tickets syncing from Zendesk
- 24 Aug 2026callPemaquid Analytics / BB-Demo – Qbr
+1
- 18 Jun 2026eventBB-Demo webinar
+17
- 1 Jun 2026email_threadInvitation: BB-Demo webinar on Thursday 18 June 2026
- 29 May 2026callPemaquid Analytics / BB-Demo – Training
- 18 May 2026callPemaquid Analytics / BB-Demo – Onboarding
- 11 May 2026callPemaquid Analytics / BB-Demo – Onboarding
- 5 May 2026callPemaquid Analytics / BB-Demo – Onboarding
- 30 Apr 2026email_threadOnboarding sessions: finding a time
- 28 Apr 2026email_threadOnboarding: user invites and next session
- 27 Apr 2026callPemaquid Analytics / BB-Demo – Onboarding
- 20 Apr 2026callPemaquid Analytics / BB-Demo – Onboarding
- 17 Apr 2026email_threadOnboarding session: connecting the first sources
- 13 Apr 2026callPemaquid Analytics / BB-Demo – Kickoff
+2
- 20 Nov 2025eventBB-Demo webinar
+19
- 20 Feb 2025eventBB-Demo webinar
+15