Who they are
Insight
Current to 11 Oct 26Chief Executive of Kestle Bay Hotels and the CRM economic buyer. Present on two calls in Oct 2024, where he pressed on exit terms and price. The evidence does not show a signed order form or any contact since.
Role: Gary Underwood is Chief Executive at Kestle Bay Hotels, based in Truro, recorded in the CRM as economic buyer. The record shows two calls, no email threads, no tickets and no deals.
Influence: On the 14 Oct 2024 proposal call he asked whether the customer could exit if it did not work. On the 31 Oct 2024 negotiation call he said the opening price was higher than budgeted. Sam Hollis accepted the figure that Gary pushed back on.
Watch: He asked about the renewal price and was only told it would be the annual rate without implementation, so a later price rise could surprise him. The evidence does not show a signed order form or any activity after the 31 Oct 2024 call.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kestle Bay Hotels | Chief Executive | economic_buyer | gary.underwood@kestlebay.example |
Activity
- 11 Mar 2026eventData leaders conference (BB-Demo stand)
+7
- 31 Oct 2024callKestle Bay Hotels / BB-Demo – Negotiation
+1
- 14 Oct 2024callKestle Bay Hotels / BB-Demo – Proposal