Who they are
Insight
Current to 11 Oct 26Wayne Entwistle is Copperlane Payroll's main active platform user, not an admin. He asks how-to questions, queried an invoice amount in Jan 2026 and requested data change alerts in Apr 2026. Influence on decisions is not shown.
Role: Account Manager in Cardiff, CRM role user, with a platform account created on 10 Jun 2025 and no admin rights. He took part in two calls and raised three tickets.
Influence: At the 14 Jul 2025 training call he was the active user, with Ian Brearley as admin. Nothing shows him deciding commercial terms.
Watch: He queried an invoice amount on 28 Jan 2026, and the ticket was solved on 4 Feb 2026. His 10 Apr 2026 request for data change alerts is an upgrade signal if the feature ships.
Watch: Dashboard questions on 8 Dec 2025 touch a Growth-tier feature. The evidence does not show whether the account's tier changed.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Copperlane Payroll | Account Manager | user | wayne.entwistle@copperlane.example |
Activity
- 16 Apr 2026eventBB-Demo webinar
+11
- 10 Apr 2026ticketData change alerts
- 28 Jan 2026ticketQuery about invoice amount
- 8 Dec 2025ticketHow to build a dashboard
- 20 Nov 2025eventBB-Demo webinar
+10
- 14 Jul 2025callCopperlane Payroll / BB-Demo – Training
- 7 Apr 2025callCopperlane Payroll / BB-Demo – Demo
+2