Lotte Vermeulen
Person
Kanaalpoort Payments: documents · champion
Lotte Vermeulen is Head of Merchant Operations at Kanaalpoort Payments and the CRM champion. She joined the 8 Sep 2026 discovery and was the only customer attendee at the 7 Oct 2026 demo, where she said she was impressed and asked the price.
Who they are
Insight
Current to 12 Oct 26Lotte Vermeulen is Head of Merchant Operations at Kanaalpoort Payments and the CRM champion. She joined the 8 Sep 2026 discovery and was the only customer attendee at the 7 Oct 2026 demo, where she said she was impressed and asked the price.
Role: CRM champion and Head of Merchant Operations in Rotterdam. She is the main contact in both calls on record and the person asking the merchant-at-risk question.
Influence: she drove the demo questions on export, freshness, users and dashboards, and accepted the 07:00 refresh and 40 users. The evidence does not show who holds budget or signs off, and Erik Dijkstra was the more senior voice in discovery.
Watch: her reaction to the spoken Growth price of £50,000 a year plus £12,000 implementation is not shown, and no written proposal is on record.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kanaalpoort Payments | Head of Merchant Operations | champion | lotte.vermeulen@kanaalpoort.example |
Activity
- 20 Oct 2026callKanaalpoort Payments / BB-Demo – Proposal
- 7 Oct 2026callKanaalpoort Payments / BB-Demo – Demo
- 24 Sep 2026eventYour renewals, read by the brain
+26 - 8 Sep 2026callKanaalpoort Payments / BB-Demo – Discovery
- 10 Aug 2026dealKanaalpoort Payments – New