What was said
What this says
Themes
Who was there
BB-Demo
Them
Follow-up
Next steps
Risks
Opportunities
Call prep
Current to 12 Oct 26Erik Dijkstra, the CRM economic buyer, returns for the first time since discovery. The Growth price was only spoken on the 7 Oct 2026 demo, so this call has to turn a well-received demo into a qualified deal with a budget owner and sign-off path.
Context: Kanaalpoort Payments is a Rotterdam payments prospect with no contract or invoices. Lotte Vermeulen liked the 7 Oct 2026 demo, but Erik Dijkstra missed it and has not heard the price.
Approach: Matteo Ricci should lead from a written Growth proposal at £50,000 a year plus £12,000 implementation. There is no record that it has been sent yet, so confirm it beforehand.
Give Erik a short replay of the merchant churn use case from discovery. Then move to qualification: who holds the budget, who signs, and what the security review involves.
Watch for: There is no recorded reaction to the spoken price. The CRM deal amount of £62,000 is a deal figure, not ARR.
Thijs Mulder, the Security Officer, has no activity on record and is not attending. Agree a route to him so security steps do not squeeze the timeline Erik set at discovery.