What the paper says
Document roll-up
As at Fri 9 Oct 2026BG-Demo holds one document for Stenhouse Physiotherapy Group, a security questionnaire stored as final on 28 Mar 2024. No executed order form is on file, so contracted price, term and service levels cannot be confirmed from these records.
Executed: No document for Stenhouse Physiotherapy Group has a stored status of executed. Every executed term is therefore unknown from these records.
Open items: The only document is the Security Questionnaire of 28 Mar 2024, stored as final. It is a question and answer sheet, not an order form, and it states no price, availability percentage, P1 response time, signatory or renewal date.
Contradictions: With a single document there is nothing to compare between documents. The questionnaire does, however, depart from the standard Growth terms.
The questionnaire's Growth credit covers a missed nightly refresh deadline as well as availability, while the standard Growth credit is for availability only. It also words the credit as five percent of one month's subscription cost, while the standard Growth credit is 10%.
Commitments: No live commitments can be drawn from executed paper. The questionnaire describes a nightly refresh complete by 07:00 each business day and incident reviews with remediation within one business day, but these are not contracted terms.
Gaps: The roll-up covers the one document held, which has been read. The executed order form, the MSA and any renewal paper are not on file. Finance and the account lead should locate the executed order form before a customer relies on the questionnaire's freshness credit.
Executed terms
As at Fri 9 Oct 2026- Service levels[]
Documents
Updated 9 Oct 26- presales
Folders and documents as a list
- Security (1)
- Security questionnaire answers for Growth tier issued · security questionnaire · 28 Mar 2024