Auerhain Industrietechnik

Auerhain Industrietechnik has an executed Growth order form of 17 Apr 2026: £47,500 net a year after a 5% first-term discount, running 1 May 2026 to 30 Apr 2027. Two drafts and a final proposal differ on credits, refresh time and renewal price. The customer signatories are unclear.

Executed: three documents are stored as executed, all dated 17 Apr 2026. The signed order form decides price and terms:

• Growth subscription at £50,000 less 5%, £47,500 net, plus £12,000 implementation
• term 1 May 2026 to 30 Apr 2027, annual subscription in advance, Net 30 days from invoice
• the signed Master Services Agreement and Data Processing Agreement sit beside it

Open items: Proposal v1 of 6 Mar 2026 and Master Services Agreement v2 of 30 Mar 2026 are drafts. Both were superseded by the executed copies on 17 Apr 2026. The proposal of 11 Mar 2026 is stored as final, but it was never executed.

Contradictions:

• the 6 Mar 2026 draft proposal quotes a 5% availability credit and a refresh by 07:00 CET; the executed paper sets a 10% credit and a refresh by 07:00 customer local time
• the 6 Mar 2026 draft also offers auto-renewal with 90-day cancellation notice; the executed order form states no auto-renewal terms
• the 11 Mar 2026 proposal holds renewal at £47,500 + VAT from year 2; the executed Master Services Agreement limits the 5% discount to the first term
• the 9 May 2026 onboarding plan labels £47,500 as Annual Recurring Revenue and lists 40 licensed users; the executed order form states a £47,500 net subscription and no user count

Commitments:

• the order form sets 99.5% availability, a 1 business hour priority support response and a 10% monthly service credit for availability breaches only
• the signed Master Services Agreement adds a data refresh complete by 07:00 customer local time, Monday to Friday
• the signed Data Processing Agreement keeps personal data in Auerhain Industrietechnik's Snowflake account and bars sub-processors without its prior written consent

Gaps:

• the Master Services Agreement and Data Processing Agreement show a blank customer signature line, and the order form names the customer signatory only as an authorised representative
• no executed document states the renewal price after the discount ends, or a notice period
• no executed document gives connector go-live dates or a freshness credit
• the security questionnaire of 1 Mar 2026 is stored as final, but every answer is blank

Coverage: this roll-up covers all eight documents held, and every one has been read.

AI · claude-opus-5-5 · 11 Oct 2026