Maelbeek Assurances

Executed Starter order form, MSA and DPA dated 16 Jan 2026: £22,000 a year plus £6,000 implementation, 1 Feb 2026 to 31 Jan 2027. The MSA auto-renews at list price. Proposals promised quarterly check-ins that the executed paper does not carry.

Executed: the signed order form of 16 Jan 2026 sets a 12-month Starter term from 1 Feb 2026 to 31 Jan 2027, at £22,000 a year plus £6,000 one-off implementation, Net 30 days, with no discount. The signed MSA and DPA carry the same date.

Service levels: the order form and MSA both give 99.5% availability, P1 first response within 4 business hours, nightly refresh by 07:00 customer local time on weekdays, and a 5% credit for availability only.

Open items: the draft Proposal v1 of 17 Nov 2025, the final Proposal of 20 Nov 2025 and the draft MSA v2 of 18 Dec 2025 are superseded by the executed copies of 16 Jan 2026. The onboarding plan of 4 Feb 2026 is final but does not show the customer's acceptance or a kick-off date.

Contradictions: both proposals promise quarterly check-ins. The executed order form holds to standard Starter terms, which give a six-monthly check-in, so the customer may rely on the 20 Nov 2025 proposal.

Renewal terms: the order form gives no renewal or notice terms. The executed MSA renews automatically for 12 months unless 90 days' written notice is given, at the then-current list price.

Notice risk: under the MSA, price-change notice is only 30 days before renewal. That is later than the 90-day non-renewal point, so the customer could have to decide before it sees a new price.

Commitments: the order form binds billing, term, service levels and implementation scope of four connectors over four weeks. The DPA binds BB-Demo to process personal data only on Maelbeek Assurances' instructions, inside its Snowflake account, with no sub-processor unless the customer consents in writing.

Gaps: the customer signature line is blank in the text of the order form and the DPA. No customer signatory is named in any document, and the executed status rests on the stored status.

Other gaps: the DPA states no term and does not name the agreement it sits under. The documents do not show any connector go-live date. The roll-up covers all seven documents.

AI · claude-opus-5-5 · 11 Oct 2026