Copperlane Payroll
What the paper says
Document roll-up
Current to 11 Oct 26Copperlane Payroll is on an executed Starter renewal order form dated 18 May 2026, £19,500 annual in advance, 1 Jun 2026 to 31 May 2027. All 8 documents were read. There are two billing and date discrepancies against earlier paper.
Executed: The renewal order form of 18 May 2026 sets the current terms: Starter, £19,500 annual in advance, 1 Jun 2026 to 31 May 2027, 15 licensed users and no discount. The executed MSA, DPA and first order form date from 16 May 2025.
Executed, continued: The first order form of 16 May 2025 covered 1 Jun 2025 to 31 May 2026 at £19,500 subscription plus £6,000 implementation, total £25,500. That term has ended and the renewal form replaces it.
Open items: The Proposal v1 of 14 Apr 2025 and the MSA v2 of 1 May 2025 are drafts. The executed copies supersede both, and the MSA v2 matches the executed MSA on price and service levels.
Open items, continued: The proposal of 17 Apr 2025 is filed as final but is unsigned. The onboarding plan of 3 Jun 2025 is final, not a contract, and does not show whether go-live happened on time.
Contradictions:
- Both proposals put subscription and implementation invoicing on go-live; the executed MSA and order form invoice on the commencement date and annually in advance.
- The DPA, effective 16 May 2025, says it sits under an MSA dated 1 Jun 2025, after its own date.
- The executed MSA gives connectors as live within agreed days; the onboarding plan gives weeks 2 and 3.
Commitments: Under the renewal order form BB-Demo owes 99.5% availability, a 4 business hours P1 first response and a 5% monthly service credit for non-compliance. Billing is annual in advance, payment 30 days from invoice date.
Commitments, continued: The executed MSA commits refresh by 07:00 UK time each business day. The DPA binds BB-Demo to process personal data only on written instructions and to delete or return it at the end of the services.
Gaps: No executed document names its signatories. The MSA has no renewal clause, and the renewal order form does not say which MSA it sits under or how many connectors it covers.
Gaps, continued: The renewal price equals the v1 Starter list. The next term after 31 May 2027 would move to the v2 Starter list, +12.8%, and the 90-day renewal notice falls to the CSM.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance; 30 days from invoice dateAnnual, in advance; 30 days from invoice date · Source: doc_022_008
- End2027-05-31Source: doc_022_008
- Price£19,500 annual in advanceSource: doc_022_008
- Service levels["99.5% system availability", "P1 incident first response 4 business hours", "Service credit 5% of monthly subscription fee per month of non-compliance"]["99.5% system availability", "P1 incident first response 4 business hours", "Service credit 5% of monthly subscription fee per month of non-compliance"] · Source: doc_022_008
- Start2026-06-01Source: doc_022_008
- Term months12Source: doc_022_008
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft Starter master services agreement draft · contract · 1 May 2025
- Starter tier master services agreement executed · contract · 16 May 2025
- Signed data processing agreement executed · dpa · 16 May 2025
- Starter subscription order form executed · order form · 16 May 2025
- Signed Starter renewal order form executed · order form · 18 May 2026
- Onboarding (1)
- Four-week Starter onboarding plan issued · onboarding plan · 3 Jun 2025
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 14 Apr 2025
- Starter tier implementation proposal issued · proposal · 17 Apr 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Copperlane Payroll - Proposal | Copperlane Payroll - Order Form (signed) | The proposal invoices subscription and implementation on go-live; the executed order form bills annually in advance from commencement. |
| Copperlane Payroll - Proposal v1 | Copperlane Payroll - Master Services Agreement (signed) | The draft proposal of 14 Apr 2025 invoices on go-live; the executed MSA invoices on the commencement date. |
| Copperlane Payroll - Data Processing Agreement (signed) | Copperlane Payroll - Master Services Agreement (signed) | The DPA, effective 16 May 2025, cites an MSA dated 1 Jun 2025, after the DPA's own date. |
| Copperlane Payroll - Master Services Agreement (signed) | Copperlane Payroll - Onboarding Plan | The executed MSA gives connectors as live within agreed days; the onboarding plan gives weeks 2 and 3. |