What was said
What this says
As at Fri 9 Oct 2026Hamza Akhtar proposed team training after kickoff; Lieke Hermans, Head of Customer Service, agreed early March and Hamza set a Wednesday at 10:00. A logistical thread with no concerns raised.
Ask: Hamza asked for capacity for a half-day session on core features, dashboards and reports.
Customer view: Lieke responded within days and offered to gather the main team leads, which suggests engagement with adoption.
Next: Hamza is to send a calendar invite with the Zoom link.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2026-02-20
Last message2026-02-23
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Messages
- Hamza Akhtar 20 Feb 2026 10:02Hi Lieke, Following our implementation kickoff, I'd like to schedule the team training for your users. We typically run a half-day session covering the core features, dashboards and how to run reports. Do you have capacity around early March? Happy to jump on a call to walk through the agenda and pick a date that works best for your team. Thanks, Hamza
- Lieke Hermans 23 Feb 2026 15:49Hi Hamza, Early March works well. Would Tuesday or Wednesday next week suit you? We can gather the main team leads then. Cheers, Lieke
- Hamza Akhtar 23 Feb 2026 18:48Perfect. We can do Wednesday next week at 10:00. I'll send a calendar invite with the Zoom link. Looking forward to it. Thanks, Hamza Akhtar Implementation Consultant, BG-Demo
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