Wellbrook, check-in

Email thread

On 7 Jan 2026 Marcus Bell told Anita Mistry that active users had fallen over recent months and asked for a call. Anita agreed and said there had been changes on the customer side, without saying what.

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What was said

What this says

As at Fri 9 Oct 2026

On 7 Jan 2026 Marcus Bell told Anita Mistry that active users had fallen over recent months and asked for a call. Anita agreed and said there had been changes on the customer side, without saying what.

Ask: Marcus raised falling active users and asked what was happening at Wellbrook Facilities.

Customer view: Anita replied within 30 minutes that there had been changes on their side and she was happy to walk through them. The thread does not say what the changes are.

Next: the call needs booking so the cause of the drop is understood before the renewal conversation.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-01-07

Last message2026-01-07

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Messages

Marcus Bell 7 Jan 2026 13:45
to Anita Mistry
Hi Anita, I wanted to touch base. I've pulled the usage numbers and I'm seeing active users drop over the last few months. Nothing's wrong on our end, but I wanted to check in and see if there's something happening on your side. Shall we book a quick call to talk through it? Thanks, Marcus
Anita Mistry 7 Jan 2026 14:14
to Marcus Bell
Hi Marcus, Yes, let's talk. There have been some changes on our side. Happy to walk through it. Cheers, Anita

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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