What was said
What this says
Current to 13 Oct 26Marcus Bell told Jonathan Marsden the Starter renewal on 22 Sep 2026 would be £22k. Jonathan asked what drove the increase, and Marcus explained the pricing update and offered a call. No further customer reply in the thread.
Ask: Marcus opened the renewal on 24 Jun 2026, quoting £22k for a new Starter term and proposing a 30-minute call.
Customer view: Jonathan, the Managing Director, replied on 29 Jun 2026 asking what had driven the increase. He did not accept or object at this point.
Next: Marcus explained on 1 Jul 2026 that the pricing update applies to renewals from July onwards and asked for a time to talk. The thread shows no reply to that.
The thread
Updated 9 Oct 26Messages
- Marcus Bell 24 Jun 2026 14:15Hi Jonathan, Your Starter subscription comes up for renewal on 22 Sep 2026. With some pricing updates that came in at the end of last year, the rate for a new term would be £22,000 annually, a modest increase from where you are now. Shall we book 30 minutes to talk through the year ahead and what makes sense for you? Thanks, Marcus
- Marcus Bell 1 Jul 2026 09:38Good question. We updated our pricing last December for new customers, and this applies to renewals from July onwards. All our v1 customers were notified back in January. Happy to talk it through properly on a call. When suits you? Thanks, Marcus