Scheduling a discovery conversation

Email thread

Priya Raman arranged a discovery conversation with Alison Mawdsley for the customer insight and repairs teams. Friday morning was agreed. Logistical thread, with a hint that Alison wants to show a real trend by estate.

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What was said

What this says

As at Fri 9 Oct 2026

Priya Raman arranged a discovery conversation with Alison Mawdsley for the customer insight and repairs teams. Friday morning was agreed. Logistical thread, with a hint that Alison wants to show a real trend by estate.

Ask: Priya wanted a half-hour discovery conversation to understand how complaints and repairs data reach Alison.

Customer view: Alison chose Friday morning and said she would rather show a real trend by estate than talk in general terms.

Next: Priya sends the invitation and prepares questions on where the data sits and who relies on it.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-12-08

Last message2025-12-10

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Messages

Priya Raman 8 Dec 2025 14:07
to Alison Mawdsley
Hi Alison, Thanks for making time to look at BG-Demo for the customer insight and repairs teams. To keep momentum, I would like to book a discovery conversation this week, so we can understand how complaints and repairs data currently reach you and what you need the board to be able to trust. Would Thursday or Friday suit? Half an hour should be plenty to begin with, and I am happy to work around your diary. Best, Priya
Alison Mawdsley 9 Dec 2025 08:25
to Priya Raman
Hello Priya, Thank you. Friday morning works better for me. Thursday is taken up with the latest complaint data and I would rather not rush this. It would help if you could tell me in advance what you would like me to bring. I would prefer to show you a real trend by estate rather than talk in general terms. Kind regards, Alison
Priya Raman 10 Dec 2025 12:30
to Alison Mawdsley
Hi Alison, Friday morning it is, I will send an invitation shortly. Happy to make this easy: bring whatever you already use to report on complaints and repairs, even if it is rough. We will not need anything polished. I will come with a few questions about where the data sits today and who relies on it. See you then. Best, Priya

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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