Follow-up after the demo

Email thread

After the 24 Aug 2026 demo, Hayley Staniland asked in writing which systems must connect, how long it takes and who does what, as her team is small. Harvey Doyle said Hannah Lowe will reply and restated £62k.

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As at Fri 9 Oct 2026

After the 24 Aug 2026 demo, Hayley Staniland asked in writing which systems must connect, how long it takes and who does what, as her team is small. Harvey Doyle said Hannah Lowe will reply and restated £62k.

Ask: Hayley wants the systems for tickets and usage per provider, timing, and her team's tasks during set-up confirmed in writing.

Customer view: the concern is capacity, not price. Harvey cited an eight-week fixed-fee Growth implementation and a decision around 18 Nov 2026.

Next: Hannah to send the connector list checked against Cawthorne's setup, with a week-by-week plan.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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Messages3

First message2026-08-24

Last message2026-08-25

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Harvey Doyle 24 Aug 2026 09:59
to Cerys Llewellyn, Hayley Staniland
Hi Cerys, hi Hayley, Thank you both for your time on the demo this morning. Hannah is copied in, and has noted the questions that came up on the call. If anything else comes to mind about how the data would flow in or who would need access, send it over and Hannah will answer in writing. Kind regards, Harvey
Hayley Staniland 24 Aug 2026 12:50
to Harvey Doyle
Harvey, Thanks for this. Two things I would like confirmed in writing, please. First, which of our systems we would need to connect to cover tickets and usage for each provider, and how long that tends to take. Second, who on our side needs to do what during set-up, as my team is small. Hayley
Harvey Doyle 25 Aug 2026 14:59
to Cerys Llewellyn, Hayley Staniland
Hi Hayley, hi Cerys, Thanks for the questions, Hayley. Hannah will reply separately with the connector list, because she wants to check it against your setup before putting it in writing. On timing, Growth implementation is a fixed fee over eight weeks, and she will map out what is needed from your side week by week so the load on your team is clear. For reference, the proposal total remains £62,000 and we are still working towards a decision around 18 Nov 2026. Kind regards, Harvey

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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