Notes from our check-in
Email threadElena Novak's written notes of the 30 Dec 2025 check-in with Deirdre Barry: usage rising, one ticket resolved, 15 Starter licences enough for now, and a records question still to be answered.
What was said
What this says
As at Fri 9 Oct 2026Elena Novak's written notes of the 30 Dec 2025 check-in with Deirdre Barry: usage rising, one ticket resolved, 15 Starter licences enough for now, and a records question still to be answered.
Customer view: Deirdre reported no open concerns and said the Life Sciences team ask the brain questions before client calls. That is the use the brain was bought for.
Ask: she wants consultants to see a client's roles, placements and invoices on one page. Elena promised a written answer in the new year.
Next: licences on Starter are a possible upgrade topic when more consultants start.
The thread
Updated 9 Oct 26Messages
Elena Novak 30 Dec 2025 16:51Dear Deirdre, Thank you for your time today. As agreed, here are the notes from our check-in, so that we both have them in writing. 1. Usage: more of your consultants are now opening the brain each week than at the start of the autumn, and you told me that the Life Sciences team in particular are asking it questions before client calls. To confirm, that is exactly the use you bought it for. 2. Support: you have raised only one ticket recently and it was resolved. You said you have no open concerns. 3. Licences: you have 15 licensed users on Starter. For now that is more than enough, since only a few people are in daily. I will make sure we look at this again when more consultants start. 4. Records: you asked whether consultants can see a client's roles, placements and invoices on one page. I will confirm in writing how the current set-up handles that, and I will come back to you in the new year. If I have missed anything, please tell me and I will correct the notes. Kind regards, Elena