Scheduling a check-in

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Elena Novak proposed an early-new-year check-in with Deirdre Barry on usage, the support ticket and connector changes. Deirdre agreed and has questions from consultants to send ahead.

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As at Fri 9 Oct 2026

Elena Novak proposed an early-new-year check-in with Deirdre Barry on usage, the support ticket and connector changes. Deirdre agreed and has questions from consultants to send ahead.

Ask: Elena Novak proposed an agenda covering usage and who asks questions, the support ticket, and any connector changes.

Customer view: Deirdre Barry was agreeable, suggested a morning after 10:00 in the first full week back, and said consultants have questions to raise.

Next: Deirdre checks whether Cian wants to join and sends the consultants' questions before the meeting.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-12-19

Last message2025-12-19

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Elena Novak 19 Dec 2025 10:46
to Deirdre Barry
Dear Deirdre, Thank you for your time on our recent call. To confirm, I would like to arrange a short check-in early in the new year so that we can look at how the consultants are getting on with the brain. As agreed, I will send the agenda beforehand. I propose the following: - how the consultants are using the brain day to day, and who is asking the questions - the support ticket that was raised, and whether anything is still open - anything you would like to connect or change before the rest of the term Could you let me know which days suit you best? I will make sure that the invitation reaches you and Cian's team if you would like them to join. Kind regards, Elena Elena Novak Customer Success Manager, EU, BG-Demo
Deirdre Barry 19 Dec 2025 11:54
to Elena Novak
Hi Elena, Quick one, that all sounds grand. Any morning in the first full week back suits me, ideally after 10:00 once the consultants have had their first coffee and the phones have settled. I will check with Cian whether he wants to join. He usually likes to be in the loop, and I would rather he heard it from you too. The consultants have been asking a few things I would like to raise, so I will jot them down and send them on before we speak. Thanks a million, Deirdre

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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