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Shane Twomey confirmed on 23 Dec 2025 that the fix BG-Demo made now shows the expected roles, placements and invoice view. Olivia Grant closed the ticket on 30 Dec 2025.

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What this says

As at Fri 9 Oct 2026

Shane Twomey confirmed on 23 Dec 2025 that the fix BG-Demo made now shows the expected roles, placements and invoice view. Olivia Grant closed the ticket on 30 Dec 2025.

Ask: Olivia Grant asked Shane Twomey to check that the change matched his client views.

Customer view: Shane said it all seems right and thanked BG-Demo for sorting it quickly, after a slow reply caused by a busy pre-Christmas week.

Next: Ticket is closed; Shane will flag anything new in the new year.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-12-18

Last message2025-12-30

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Messages

Olivia Grant 18 Dec 2025 13:04
to Shane Twomey
Hi Shane, Following up on the ticket you raised with us. The change we made on our side has gone through, so the brain should now be showing what you expected on your client views. Could you take a quick look when you have a moment and tell me whether it matches what you see in your own work? If anything still looks off, send me the client name and what you were expecting and I will pick it up straight away. Thanks, Olivia Olivia Grant Support Engineer, BG-Demo
Shane Twomey 23 Dec 2025 10:07
to Olivia Grant
Hi Olivia, Sorry for the slow reply, it has been a busy week with clients wanting things wrapped up before Christmas. I had a look yesterday and it all seems right now. The roles and placements line up with what I have in my own notes, and the invoice view is showing what I expected. I will let you know if I spot anything else in the new year. Thanks for sorting it so quickly. Shane
Olivia Grant 30 Dec 2025 11:29
to Shane Twomey
Hi Shane, Good to hear it, thanks for checking. I have closed the ticket on our side. If it comes back or something similar turns up, reply to this thread or open a new ticket and it will reach me or one of the team. Have a good break and a happy new year. Best, Olivia

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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