What was said
What this says
Current to 14 Oct 26Eline Bakker accepted Wednesday at 14:00 for the quarterly business review, asked for CFO Pieter to be invited, and wants a practical agenda showing disputes and tickets beside volumes with owners.
Ask: Eline chose the Wednesday 14:00 slot and asked Elena Novak to invite Pieter, who wants to see the cost side. She will bring one colleague from merchant risk.
Customer view: she wants a practical session, with merchants where disputes and tickets sit beside volumes and a named owner for each next step.
Next: Elena needs to build the agenda around that request and send the invitation.
The thread
Updated 9 Oct 26Messages
- Elena Novak 17 Jun 2026 11:54Dear Eline, I hope you are well. I would like to schedule your quarterly business review, as agreed when we last spoke. To confirm, I propose the following slots, all in Amsterdam time: 1. Tuesday next week at 10:00 2. Wednesday next week at 14:00 3. Thursday next week at 11:00 I will send a short agenda beforehand. I would like to cover usage across your teams, how merchant success and merchant risk are using the brain, and what you need from us in the coming months. Please tell me who else from Veenendrecht should join, and I will make sure that they receive the invitation. Kind regards, Elena
- Eline Bakker 19 Jun 2026 10:17Hi Elena, Thanks. Wednesday at 14:00 works. Please invite Pieter as well. He wants to see the cost side. I will join with one colleague from merchant risk. One request for the agenda: let's make it practical. Show me the merchants where disputes and tickets sit beside volumes. Who owns the next step on each? Groetjes, Eline