What was said
What this says
As at Fri 9 Oct 2026Matteo Ricci and Eline Bakker agreed a Thursday afternoon slot to go through the proposal. Eline wants it sent beforehand so merchant risk can read it, and asked who owns the next step.
Ask: Eline asked for the proposal in advance and for clarity on ownership before she takes it to Pieter.
Customer view: positive and cooperative, but she needs a named owner and Matteo was slow to reply.
Next: Matteo owns commercial points and Elena Novak covers adoption; he will confirm in the invitation.
The thread
Updated 9 Oct 26Typesales
Messages3
First message2026-05-26
Last message2026-05-28
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Messages
- Matteo Ricci 26 May 2026 09:21Dear Eline, I hope you are well. Following our recent call, I would like to put a time in the diary to go through the proposal with you. To restate the timeline, I would like to agree the scope with you first, then share the written proposal, so that you can take it to Pieter when you are ready. Your current Growth subscription covers 40 licensed users, and I would like to look at how the team is actually using those seats before we discuss anything further. Could you suggest two or three slots that suit you this week or next? Best regards, Matteo
- Eline Bakker 26 May 2026 10:26Hi Matteo, Thanks. Thursday afternoon works for me. Friday morning is also possible. Please send the proposal before the meeting, so merchant risk can read it too. Who owns the next step on your side after we meet? I need to know before I take it to Pieter. Groetjes, Eline
- Matteo Ricci 28 May 2026 15:39Dear Eline, Thank you, and apologies for the slower reply. Thursday afternoon is perfect, and I will send the calendar invitation today. I will send the written proposal ahead of the meeting, as you ask, so that merchant success and merchant risk can both read it. On ownership: I will own the commercial points, and Elena Novak, your customer success manager, will cover adoption and how the team works with the brain. Let me confirm that in writing again in the invitation. Best regards, Matteo
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