Training session for the merchant risk team

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Logistical thread: Laura Penhaligon and Daan Visser provisionally hold a Thursday 14:00 training session for the merchant risk team, with Ruben joining. Daan will confirm attendance.

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As at Fri 9 Oct 2026

Logistical thread: Laura Penhaligon and Daan Visser provisionally hold a Thursday 14:00 training session for the merchant risk team, with Ruben joining. Daan will confirm attendance.

Ask: Laura wants a first training session on the team's own data, covering disputes, tickets and volumes together.

Customer view: Daan is cooperative but constrained by month end reporting. He asks to hold Thursday at 14:00 and wants Ruben, who looks after the connectors, to join.

Next: Daan confirms the team, then Laura sends the invitation and outline, with Tuesday morning as fallback.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-03-19

Last message2026-03-23

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Laura Penhaligon 19 Mar 2026 15:56
to Daan Visser
Hi Daan, Following our call, I'd like to book the first training session for your merchant risk team. The plan is a working session on your own data: how to ask the brain about a merchant's disputes, tickets and volumes together, and how to save the questions you ask most. Could you let me know which days next week suit you and who should attend? Roughly an hour and a half should be enough. If it helps, I can send a short outline beforehand. Kind regards, Laura
Daan Visser 20 Mar 2026 12:09
to Laura Penhaligon
Hi Laura, Thanks. Next week is tight for us because of month end reporting. Thursday afternoon might work, though I need to check with the team. Ruben would like to join as well, as he looks after the connectors on our side. Can you hold Thursday at 14:00 provisionally? I'll confirm on Monday. Regards, Daan
Laura Penhaligon 23 Mar 2026 09:38
to Daan Visser
Hi Daan, That's fine, I have Thursday at 14:00 held for you and Ruben. Let me know today or tomorrow whether the rest of your team can make it, and I'll send the invitation and the outline. If Thursday falls through, I can offer the following Tuesday morning instead. Kind regards, Laura

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