Kickoff follow-up and next steps

Email thread

Laura Penhaligon summarises the kickoff for the Growth subscription: 40 licensed users, starting with merchant success and merchant risk. No customer reply is in the thread.

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As at Fri 9 Oct 2026

Laura Penhaligon summarises the kickoff for the Growth subscription: 40 licensed users, starting with merchant success and merchant risk. No customer reply is in the thread.

Ask: Laura recaps agreed actions. Ruben is the contact for first connectors, Fleur's security review runs alongside, and Eline is to name the merchants to see first.

Customer view: there is no customer response in the thread, so agreement is as recorded by BG-Demo only.

Next: Eline to name priority merchants, and Laura to share security details and arrange a connector working session.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-02-11

Last message2026-02-11

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Laura Penhaligon 11 Feb 2026 10:51
to Eline Bakker, Fleur Jansen
Dear Eline, dear Fleur, Thank you both for joining the kickoff. A short summary so that we all have the same picture. What we agreed: - Your Growth subscription covers 40 licensed users, and we will start with the merchant success and merchant risk teams. - Ruben will be our contact for connecting the first sources, and I have asked him for times for a working session next week. - Fleur, we will share the security details of how the brain runs inside your Snowflake account, so your review can go ahead alongside the technical work. - Eline, please let me know which merchants you want to see first, so we can build the first views around real cases. Elena is copied and will stay in touch on the wider rollout. If I have missed anything, please say and I will correct it. Best regards, Laura Penhaligon Implementation Consultant, BG-Demo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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