Finding a time for our check-in
Email thread Thackwray Logistics · cs
Daniel Okafor seeks a check-in slot with Kelly Swainston. Kelly says her team use the brain for returns first, then orders, and it has saved them chasing the warehouse for numbers.
What was said
What this says
Current to 14 Oct 26Daniel Okafor seeks a check-in slot with Kelly Swainston. Kelly says her team use the brain for returns first, then orders, and it has saved them chasing the warehouse for numbers.
Ask: Daniel wants a confirmed slot over the next fortnight and asks what the client managers use it for.
Customer view: Kelly gives a clear value statement: returns first, then orders, with less chasing of the warehouse.
Next: Daniel confirms an invite for a Tuesday or Thursday morning.
The thread
Updated 9 Oct 26Typecs
Messages2
First message2025-07-21
Last message2025-07-22
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Messages
Daniel Okafor 21 Jul 2025 17:08Hello Kelly, Thank you for your time on the last call. I wanted to get the next check-in into the diary while the team is still settling in, so just to close the loop on timing. How is the team finding it? From what I can see, more of your client managers are logging in each week, which is lovely to see, and I'd like to hear what they are using it for. Could you let me know a couple of slots that suit you over the next fortnight? I'll come back to you by Friday with a confirmed invite. Best wishes, Daniel
Kelly Swainston 22 Jul 2025 11:11Hi Daniel, Thanks for this. Happy to do it. I'm preparing the service reviews at the moment so mornings are best, ideally Tuesday or Thursday next week. The team are using it for returns first, then orders. Quite a few of them have said it's saved them chasing the warehouse for numbers. Let's take the facts to the review and see what else they want from it. Thanks, Kelly
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