Renewal order form for signature
Email thread Ashwell Mercer Interiors · sales
Priya Raman sent a Growth renewal order form (40 users, £44k total value). Valerie Okon cannot sign without the board and asks what is renewed versus one-off. No signature in the thread.
What was said
What this says
As at Fri 9 Oct 2026Priya Raman sent a Growth renewal order form (40 users, £44k total value). Valerie Okon cannot sign without the board and asks what is renewed versus one-off. No signature in the thread.
Ask: Priya wanted signature by Friday 8 August 2025 to avoid a gap after the term ends on 22 Aug 2025. Valerie replied that she will not commit to a date she cannot keep.
Customer view: she wants a clear split of recurring and one-off within the £44k before going to the board. She notes invoices to date have been paid on agreed terms.
Next: Priya promised a note relating £44k to the £40k she quoted as contracted annual recurring revenue, and asked when the board meets.
The thread
Updated 9 Oct 26Messages
Priya Raman 6 Aug 2025 13:02Dear Valerie, I hope you're well. Following our earlier conversations, I've attached the renewal order form for Ashwell Mercer Interiors for your signature. It keeps you on the Growth tier with 40 licensed users, and the total value of the order form is £44,000. Your current term runs to 22 Aug 2025, so to keep momentum and avoid any gap in service, if we can get this over the line by Friday 8 August 2025, that would be ideal. Happy to make this easy: if it helps, I can walk you or your team through the document in a short call. Could you let me know if you have any questions, or who else needs to see it before it is signed? Best, Priya
Valerie Okon 7 Aug 2025 09:43Priya, Thank you. I have read the order form. I cannot sign anything new without the board, and I will not commit to a date I cannot keep. Please can you confirm what is being renewed and what is one-off within the £44,000? I need to be clear on that before I put it to them. Invoices to date have been paid on the agreed terms and I expect the same here. Valerie Okon- Priya Raman 7 Aug 2025 10:27Dear Valerie, Thank you for coming back so quickly, and understood on the board. On your question: the £44,000 is the total value of the order form. Your contracted annual recurring revenue on the current agreement is £39,600, and I'll send you a short note setting out how the two relate, so the board has it in plain terms. I don't want to give you a breakdown from memory and get it wrong. There's no pressure to sign by tomorrow if the board needs longer, but your term ends on 22 Aug 2025, so I'd be grateful if you could tell me when they are likely to meet. That way I can plan around it. Best, Priya