Your Growth subscription renewal
Email thread Ashwell Mercer Interiors · renewal
Valerie Okon asks whether the Growth renewal is on the same terms and what the £44k is made up of. Marcus Bell says it is the deal total, not the £40k annual subscription, and hands the breakdown to Priya Raman.
What was said
What this says
As at Fri 9 Oct 2026Valerie Okon asks whether the Growth renewal is on the same terms and what the £44k is made up of. Marcus Bell says it is the deal total, not the £40k annual subscription, and hands the breakdown to Priya Raman.
Ask: Valerie wants the terms confirmed, the £44k explained and the order form in time for the board. She does not want a different figure in front of the board from the one the customer pays now.
Customer view: The evidence does not show what the £44k covers beyond a total recorded on the renewal deal. No order form had been sent by 3 Jun 2025.
Next: Priya Raman owes a written breakdown and the order form. BG-Demo wants signature by 8 Aug 2025.
The thread
Updated 9 Oct 26Messages
Marcus Bell 23 May 2025 10:51Hi Valerie, I'm writing as your customer success manager to give you formal notice that the Growth subscription for Ashwell Mercer Interiors comes up for renewal. The current term ends on 22 Aug 2025. As things stand: - The contracted annual subscription is £39,600, covering 40 licensed users. - The renewal is open on our side and we'd like to have it signed by 8 Aug 2025, so there is no gap in service. - The renewal deal is recorded at £44,000 in total. Priya will confirm exactly what that covers when she sends the paperwork. I know you sign off anything new with the board, so I wanted to give you plenty of notice. If it helps, I can pull together a short summary of how the teams have been using the brain over the year, to go with the paperwork. Happy to jump on a call if that's easier than email. Thanks, Marcus
Valerie Okon 29 May 2025 10:04Marcus, Thank you for the notice. Two questions. Is the renewal on the same terms as the current contract, and what is the £44,000 made up of? I would not want to put a different figure in front of the board from the one we already pay. When can I expect the order form? The board will need it before I can confirm anything. Valerie Okon- Marcus Bell 3 Jun 2025 12:04Hi Valerie, Thanks for coming back to me, and apologies for the wait. I wanted to check with Priya before I replied. To answer you directly: - The current contract runs to 22 Aug 2025 and the renewal is for the Growth tier again, with 40 users. - The £44,000 is the total value recorded on the renewal deal, not the annual subscription figure. The annual subscription under your current contract is £39,600. - Questions on how the renewal figure is made up are for Priya, as she owns the commercial terms. I've copied her in so she can answer in writing and send you the order form in good time for the board. Priya, could you pick this up with Valerie directly and let her have the order form with a breakdown? In the meantime I'll keep going on the usage summary, so you have something to show the board alongside the order form. Thanks, Marcus