Carnmoor check-in: usage and next steps

Hi Gemma, Hope the week has started well. I'd like to get a check-in in the diary with you before the renewal conversation gets going. Here's what the numbers say: the number of people active in the brain each week is well down on the previous quarter. I'm not worried about the platform itself, as there have been no tickets and everything is refreshing on time. I'm more interested in why people have stopped coming back, and who else should have access that currently doesn't. Could you give me forty minutes this week or next? It would help if you could think about which teams were meant to be using it most, and where they are getting their client pictures from at the moment. I've spoken to Ian about the renewal timetable already, so this is purely about getting the value back in front of your teams. Best, Amara

Hi Amara, Thanks for flagging this, and I'm glad you came to me first. I'll be honest, I'm not surprised. I suspect some of the account managers have drifted back to their old spreadsheets when they prepare a client review, and I haven't pushed hard enough on it. I haven't checked properly, so please don't quote me on the reason yet. Which client, which fleet, is the question I need to ask each of them. I can do Thursday afternoon. Could you send me the usage by team beforehand? Then I can get the service desk lead in on it too, as I would rather we all start from the same picture. One thing to be clear on: anything about the contract or the price is Ian's call, not mine. I just want my teams using what we bought. Thanks, Gemma