Finding a time to talk about the renewal
Email thread Carnmoor Fleet Leasing · sales
Largely logistical: Amara Obi and Ian Prendergast agreed a Wednesday 10:00 call on renewal usage. Ian set the terms: a conversation, not a negotiation, with usage figures and bases sent first. The thread does not show the call's outcome.
What was said
What this says
Current to 13 Oct 26Largely logistical: Amara Obi and Ian Prendergast agreed a Wednesday 10:00 call on renewal usage. Ian set the terms: a conversation, not a negotiation, with usage figures and bases sent first. The thread does not show the call's outcome.
Ask: Amara proposed thirty minutes on how the brain is used against the seats held, what has changed since the order form, and who should or should not have access.
Customer view: Ian accepted but said he does not agree prices on calls and will not renew on the strength of one. He wants the usage figures beforehand, with the base for any percentage.
Next: Amara committed to send the usage summary the day before, with counts beside percentages, and to keep the call to listening and the facts.
The thread
Updated 9 Oct 26Messages
Amara Obi 12 Aug 2026 16:44Hi Ian, Amara here, your Customer Success Manager at BB-Demo. Sophie mentioned you were thinking about the renewal, and I would like to get a short conversation in the diary so that you have the picture from the usage side before anything is decided. Here's what I would cover, in about thirty minutes: - what the numbers say about how the brain is used across your teams, against the seats you hold - what has changed since the order form, from your side as well as ours - who else should have access, if anyone, and who no longer needs it Do you have a slot next week? Tuesday or Wednesday morning would suit me, but I can move around you. Best, Amara
Ian Prendergast 13 Aug 2026 09:32Amara, Thank you. Wednesday is better for me than Tuesday. Ten o'clock is possible, though I would want to be clear that this is a conversation and not a negotiation. I do not agree prices on calls, and I will not be in a position to renew anything on the strength of one. If you can send the usage figures beforehand, with the base for any percentage, I will read them first and then we can use the time properly. Ian Prendergast- Amara Obi 13 Aug 2026 12:00Hi Ian, Understood, and that suits me. Wednesday at 10:00 it is. I will send the usage summary the day before, with the counts shown alongside the percentages so you can see the base, and I will keep the call to listening and the facts. I will send you an invitation shortly. Best, Amara