Training session for the account managers

Hi Priti, Kofi tells me you'll be one of the first corporate account managers using the brain day to day, so I'd like to arrange a short training session for you and your colleagues in the team. The idea is to keep it practical and based on your own clients: how to find a client's fleet, open queries and invoices in one place, and how to ask the brain a question in plain English rather than going through three systems. About an hour is plenty, with time for questions at the end. Could you let me know: - which days next week suit you and the others on your team - whether you'd prefer a video call or to be in the room with Kofi - two or three real questions you'd normally have to chase across systems, so I can build the session around them No need for anything formal. A quick reply with some times is fine. Kind regards, Hamza Akhtar Implementation Consultant, BG-Demo

Hi Hamza, Sorry for the slow reply, it's been a busy week with a couple of client reviews. Tuesday or Thursday next week would suit most of the team, mornings better than afternoons. A video call is fine. A couple of us work from home on Thursdays, so that may be easier. The sort of thing I'm forever chasing is whether a client's invoice query has already been raised with the driver service desk, and what state their fleet is in before a renewal meeting. If the brain can answer that without me ringing round, it would save me real time. I'll check with the others and confirm numbers on Monday, but I expect it to be a handful of us to start with. Thanks, Priti