What was said
What this says
As at Fri 9 Oct 2026Hamza Akhtar summarised the kickoff for Gemma Thorne, Kofi Asamoah and Darren Holloway: Growth tier, forty users, sources to confirm and security questions outstanding. No customer response in the thread.
Ask: Kofi to list sources and credential holders, Darren to send security questions, Gemma to name first users and one worked-example client. Amara Obi is introduced as customer success manager.
Customer view: None recorded. Darren left the call early, so security has not yet been heard first-hand.
Next: Hamza to answer Darren's questions in writing and set a separate technical session with Kofi.
The thread
Updated 9 Oct 26Typecs
Messages1
First message2025-12-09
Last message2025-12-09
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- Hamza Akhtar 9 Dec 2025 13:51Hi all, Thanks for your time on Monday. I promised a short note so everyone has the same picture, and I've copied Amara, who is your customer success manager and will pick things up with you once the brain is live. What we agreed: - Scope: the Growth tier, with room for forty licensed users across client services, the driver service desk and remarketing. We start with a small group and widen from there. - First sources: Kofi will confirm which systems hold the client fleet list, the service desk queries and the invoices, and which of those we connect first. Gemma would like the client list to match the leasing system before anything else is built on top of it. - Security: Darren, I know you were not able to stay for the whole call. The brain is built and run inside your own Snowflake account, so your data stays where it is today. If you send me your questions, I'll answer them in writing so you have something to keep on file. - Access: Gemma will pass me the names of the first people who should get an account. What I need from you: - Kofi: the list of sources and who holds the credentials for each, by the end of this week if you can. - Darren: your security questions, whenever you have them. Earlier is better, as it avoids a wait later. - Gemma: the first group of users, plus the one client you would like us to use as the worked example. I'll set up a separate session with Kofi for the technical side, so Gemma and Darren don't need to sit through that. Any questions, just reply here. Kind regards, Hamza Implementation Consultant, BG-Demo
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