Getting a date in for the kickoff
Email threadGemma Thorne, Head of Client Services, agreed a Monday morning kickoff with Hamza Akhtar, will bring the service desk lead, and asked for one real client shown end to end because account managers rebuild each client picture by hand.
What was said
What this says
As at Fri 9 Oct 2026Gemma Thorne, Head of Client Services, agreed a Monday morning kickoff with Hamza Akhtar, will bring the service desk lead, and asked for one real client shown end to end because account managers rebuild each client picture by hand.
Ask: Gemma wants an invite and short agenda, with anything remarketing needs placed at the top as they may only dip in. She wants the first session to cover how account managers use the brain before a review.
Customer view: Engaged and positive. She wants one story told across client, fleet and what the client saw, and says the manual rebuild takes far too long.
Next: Hamza to send the invite and agenda and prepare a worked example for one real client.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 3 Dec 2025 10:13Hi Gemma, Welcome aboard, and thanks again for getting the order form back so quickly on 2 Dec 2025. I'm the implementation consultant who will be working with you and Kofi to get the brain live for Carnmoor. First job is the kickoff call. I'd like to keep it to about an hour, with you, Kofi and anyone from the driver service desk or remarketing who should hear how this is going to work. The aim is to agree what the first set of questions looks like for your corporate account managers, and which sources we connect first. Could you let me know a couple of slots that suit you early next week? Mornings are easiest at my end, but I can flex. It would also help to know who you want in the room. If the service desk lead can join, I'd rather they hear it first-hand than get it second-hand from us. Kind regards, Hamza Implementation Consultant, BG-Demo
Gemma Thorne 5 Dec 2025 11:11Hi Hamza, Thanks, and sorry for the slow reply, it's been a week of client reviews. Monday morning works for me. Anything from about half past nine suits. Kofi is free too, I've checked with him. I'll ask the service desk lead to join, because I want us telling one story: which client, which fleet, and what did the client actually see? One thing I'd like to cover early on is how the account managers will actually use it before a review. At the moment they rebuild each client's picture by hand and it takes far too long. If we can show one real client end to end, that would land well. Can you send an invite and a short agenda so I can pass it round? Remarketing may only be able to dip in for the first part, so put anything they need to hear near the top. Thanks, Gemma On 3 Dec 2025, at 10:13, Hamza Akhtar wrote: > Could you let me know a couple of slots that suit you early next week?