Invitation: BG-Demo webinar on Thursday 17 October 2024

Dear Ian, I am the Head of Customer Success at BG-Demo, and I am writing to invite you to our online webinar on Thursday 17 October 2024. We build what we call B-Glass: one layer, running inside a company's own Snowflake account, that lets people ask questions across the CRM, call recordings, emails, helpdesk tickets and finance data without reconciling each system by hand. The webinar is a practical walk-through of how that works day to day and what teams get out of it, with time for questions at the end. I am sending it to you rather than to your colleagues because I suspect the finance angle matters most to someone in your seat: what a system like this costs to run, how that is explained to a board, and how you would judge whether it earns its place. We will be open about all of that on the session, including what it does not do. It is online, so there is nothing to travel for, and you are welcome to forward the invitation to anyone in client services or operations who would find it useful. If you let me know who is coming, I will make sure they are sent the joining details ahead of time. If the date does not suit, say so and I will send you the recording afterwards instead. Best regards, Sofia Marchetti Head of Customer Success, BG-Demo