What was said
What this says
Current to 11 Oct 26After the demo, Fran Whiting said the team found it interesting and asked for pricing and implementation details. Sophie Ling promised a Starter tier proposal that week.
Ask: Fran asked for details of pricing and implementation after her team reviewed the demo.
Customer view: the response was measured, "interesting" and "like to explore further", not a commitment. Sophie's reply scoped a Starter tier with the connectors needed.
Next: Sophie to send the proposal, with Hannah Lowe available for technical questions.
The thread
Updated 9 Oct 26Typesales
Messages3
First message2026-04-08
Last message2026-04-16
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Messages
- Sophie Ling 8 Apr 2026 09:06Hi Fran, Thanks for taking the time to meet with Hannah and me last week. The demo seemed to resonate, especially the ability to search across your support data and see the full picture. Next steps: could you gather feedback from your team and let us know where you stand? We're happy to run through anything else that needs clarifying. Best, Sophie
- Fran Whiting 13 Apr 2026 13:02Sophie, The team found it interesting. We'd like to explore further. Can you send over details of pricing and implementation? Cheers, Fran
- Sophie Ling 16 Apr 2026 09:44Thanks, Fran. I'll send a proposal this week for a Starter tier that includes the connectors you'll need. Hannah and I are here if you have any technical questions once you've reviewed it. Best, Sophie
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