Following up from our discovery call

Email thread

After the 24 Nov 2025 discovery call, Wei Ling Tan said she must check the technical setup and timeline with her CTO and would reply by end of week. Sophie Ling sent the proposal on 25 Nov 2025; no reply from the customer is shown.

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What was said

What this says

As at Fri 9 Oct 2026

After the 24 Nov 2025 discovery call, Wei Ling Tan said she must check the technical setup and timeline with her CTO and would reply by end of week. Sophie Ling sent the proposal on 25 Nov 2025; no reply from the customer is shown.

Ask: Wei Ling wants the CTO's view on the technical setup and timeline before moving forward. She found it helpful to see how the search works.

Customer view: interested but not committed, and the CTO is a gate. The thread has no customer response after the proposal was sent.

Next: Sophie is waiting on the CTO conversation. The evidence does not show a tier or price in the proposal.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-11-24

Last message2025-11-25

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Messages

Sophie Ling 24 Nov 2025 13:15
to Wei Ling Tan
Hi Wei, Thanks for making time for our call today. It was great to hear more about what you're looking to achieve with your data and the challenges your merchant teams face. As we discussed, the brain would help you surface patterns across your merchant accounts, transactions and support tickets in one place. I'll send over a proposal sketch early next week based on what we covered. In the meantime, if you have any questions or want to pull in your tech lead, just let me know. Best, Sophie
Wei Ling Tan 24 Nov 2025 16:02
to Sophie Ling
Sophie, Thanks for the time on the call. I found it helpful to see how the search works. Before we move forward, I'll need to check with our CTO on the technical setup and timeline. I'll come back to you by end of this week. Cheers, Wei
Sophie Ling 25 Nov 2025 17:25
to Wei Ling Tan
Wei, No rush on your end. I'm sending through the proposal now for your review, and we can discuss it once you've had a chance to sync with your CTO. Let me know if you need any clarifications. Best, Sophie

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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