Connector sync issue

Email thread

Calum Sneddon reported the Salesforce connector stopped syncing. After a credential refresh he got a 'permission denied' error. Bethan Lister suspects the API user lost a role and asked for the Salesforce admin to check.

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Current to 11 Oct 26

Calum Sneddon reported the Salesforce connector stopped syncing. After a credential refresh he got a 'permission denied' error. Bethan Lister suspects the API user lost a role and asked for the Salesforce admin to check.

Ask: Bethan asked Calum to refresh the credential, then to have the Salesforce admin check the connector user's permissions.

Customer view: Calum said nothing was changed on the Salesforce side that they know of. No reply to the last message appears in the thread.

Next: Await the admin check. Records have been missing for more than a week, so freshness is at risk.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Updated 9 Oct 26

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Messages3

First message2024-08-16

Last message2024-08-22

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Messages

Bethan Lister 16 Aug 2024 12:01
to Calum Sneddon
Hi Calum, Thanks for reaching out. Just so I've got this right, you're seeing the Salesforce connector stop syncing records about a week ago? Can you try refreshing the credential in the admin panel and let me know what error message you see? Thanks, Bethan
Calum Sneddon 19 Aug 2024 14:37
to Bethan Lister
Hi Bethan, We refreshed it and now we're getting a 'permission denied' error. We haven't changed anything on the Salesforce side that we know of. Calum
Bethan Lister 22 Aug 2024 08:07
to Calum Sneddon
Thanks Calum. That sounds like the API user lost a role. Can you ask your Salesforce admin to check the connectors user still has the required permissions? I'll be here once you've checked that. Bethan

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