Zendesk connector: API token issue

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The Zendesk connector stopped pulling tickets because the customer's API token expired. Scott Galbraith generated a new one and Bethan Lister confirmed on 7 Feb 2025 that the connector was pulling and missing tickets caught up.

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What was said

What this says

Current to 11 Oct 26

The Zendesk connector stopped pulling tickets because the customer's API token expired. Scott Galbraith generated a new one and Bethan Lister confirmed on 7 Feb 2025 that the connector was pulling and missing tickets caught up.

Ask: Bethan asked Scott to check for credential or access changes after the connector stopped pulling new tickets.

Customer view: Scott found the expired token himself and supplied a new one promptly, with no complaint.

Next: the fix was a connector sync issue on the customer's side. Token expiry could recur.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-02-04

Last message2025-02-07

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Messages

Bethan Lister 4 Feb 2025 15:17
to Scott Galbraith
Hi Scott, I've picked this up. Just so I've got this right: the Zendesk connector stopped pulling new tickets a couple of days ago? Can you check if there have been any recent changes to the API credentials or any access changes on your Zendesk side? Thanks, Bethan
Scott Galbraith 5 Feb 2025 15:02
to Bethan Lister
Hi Bethan, We didn't change anything. But I've just checked and the API token has expired. I'll generate a new one now and send it to you. Scott
Bethan Lister 7 Feb 2025 10:24
to Scott Galbraith
Got the new token, thanks. The connector is pulling again and we've caught up on the missing tickets. Should be fully synced by end of day. Thanks, Bethan

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