Dashboard refresh issue: resolved

Email thread

Scott Galbraith reported the admin dashboard refresh stalling after 06:00. Bethan Lister found a query performance issue and optimised it. Scott confirmed on 29 Nov 2024 it was fixed and running faster.

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What was said

What this says

Current to 11 Oct 26

Scott Galbraith reported the admin dashboard refresh stalling after 06:00. Bethan Lister found a query performance issue and optimised it. Scott confirmed on 29 Nov 2024 it was fixed and running faster.

Ask: Scott raised a dashboard refresh stall that began about a week earlier, limited to the admin dashboard, with connectors all green.

Customer view: positive. He confirmed the fix and thanked Bethan for the quick fix.

Next: none open. This was a query performance issue, not a connector or data freshness fault.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2024-11-25

Last message2024-11-29

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Messages

Bethan Lister 25 Nov 2024 10:11
to Scott Galbraith
Hi Scott, Just so I've got this right: you're seeing the dashboard refresh stalling after 06:00 some mornings? Can you tell me if it's happening on all pages or specific ones? Thanks, Bethan
Scott Galbraith 27 Nov 2024 15:47
to Bethan Lister
Hi Bethan, It's the admin dashboard only. I checked the connectors and they all show green. Started happening about a week ago. Scott
Bethan Lister 27 Nov 2024 17:22
to Scott Galbraith
Right, I can see a query performance issue on that dashboard. I've optimised it and it should clear before tomorrow. Can you try a refresh and let me know what you see? Thanks, Bethan
Scott Galbraith 29 Nov 2024 12:49
to Bethan Lister
Bethan, Tested this morning and it's fixed. Running much faster now. Cheers for the quick fix. Scott

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