What was said
What this says
Current to 11 Oct 26Logistical thread: Laura Penhaligon congratulated Brooke Dawson on signing and sought a kickoff call. Brooke replied the same day, and Laura proposed Wednesday 14:00 UK time with a pre-call checklist.
Ask: Laura wanted a kickoff call to walk through data sources and connectors and set expectations for the build. Brooke replied within about an hour on 8 May 2026 with Tuesday or Wednesday.
Customer view: positive and responsive. Brooke is a National Customer Service Manager and the main operational contact.
Next: Laura to send the calendar invite and checklist so Brooke's systems team can prepare.
The thread
Updated 9 Oct 26Messages
- Laura Penhaligon 8 May 2026 12:04Hi Brooke, Congratulations on signing. I'll be leading your implementation over the next few weeks. I wanted to schedule our kickoff call: we'll walk through your data sources, discuss the connectors and set expectations for the build. Are you free next week? Cheers, Laura
- Brooke Dawson 8 May 2026 13:27Laura, Great, thanks! Tuesday or Wednesday work best for us. What time works for you? Brooke
- Laura Penhaligon 12 May 2026 12:54Brooke, Wednesday 14:00 UK time? I'll send a calendar invite and a pre-call checklist so you can get your systems team ready. Cheers, Laura