Brain data not updating

Email thread

Kayleigh Roberts reported stale brain data. Connor Webb traced it to a Salesforce API access change on the customer side and gave steps to regenerate the OAuth token before a full re-sync.

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Current to 11 Oct 26

Kayleigh Roberts reported stale brain data. Connor Webb traced it to a Salesforce API access change on the customer side and gave steps to regenerate the OAuth token before a full re-sync.

Ask: The customer needed the brain data updating again after the Salesforce connector stopped syncing.

Customer view: Kayleigh was cooperative and confirmed the security update to Salesforce API access the week before, asking what to reset.

Next: Kayleigh regenerates the OAuth token and updates the connector settings, then Connor starts a full re-sync. The thread does not show it being completed.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-01-21

Last message2025-01-22

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Messages

Connor Webb 21 Jan 2025 10:07
to Kayleigh Roberts
Hi Kayleigh, Thanks for reaching out. I see there's an issue with your Salesforce connector. Can you confirm whether you've made any changes to the Salesforce integration or the data sync schedule on your end recently? I'll also pull some logs to check for any errors on our side. Best, Connor
Kayleigh Roberts 21 Jan 2025 12:09
to Connor Webb
Hi Connor, We did make some changes to the Salesforce API access last week as part of a security update. That's likely the issue. Can you walk me through what needs to be reset? Thanks, Kayleigh
Connor Webb 22 Jan 2025 15:35
to Kayleigh Roberts
Ah, that makes sense. You'll need to regenerate the OAuth token in your Salesforce setup and update it in the brain's connector settings. I've sent a step-by-step guide in a separate email, should take about five minutes. Once you've done that, let me know and I'll kick off a full re-sync. Best, Connor

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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