Following up on your support ticket
Email thread Pemaquid Analytics: documents · support
Support thread. Tyrell Haynes reported thin recent records for one distributor. A manual sync caught up, he confirmed the data matched his own system on 10 Jun 2026, and he asked for the ticket to be closed.
What was said
What this says
Current to 11 Oct 26Support thread. Tyrell Haynes reported thin recent records for one distributor. A manual sync caught up, he confirmed the data matched his own system on 10 Jun 2026, and he asked for the ticket to be closed.
Ask: Tyrell Haynes reported that one source was connected but the newest records for one distributor were not showing in the brain. Bethan Lister asked for a manual sync and a test question.
Customer view: after the manual sync run on 9 Jun 2026 the records caught up, and on 10 Jun 2026 Tyrell confirmed they match his own system. He thanked Bethan and asked to close the ticket.
Next: nothing further is asked of BB-Demo. The slow reply on 9 Jun 2026 was attributed to a busy few days, not to dissatisfaction.
The thread
Updated 9 Oct 26Messages
Bethan Lister 5 Jun 2026 13:52Hi Tyrell, I've picked up your ticket. Just so I've got this right: one of your sources is connected but the newest records are not showing up in the brain. Is that it? Can you try this and tell me what you see? 1. Open the connector page and check the last sync time. 2. Run a manual sync. 3. Ask the brain about a record you know was created this week. If you can send me the exact error text, if there is one, I'll reproduce it on my side before I take it any further. Thanks, Bethan
Tyrell Haynes 9 Jun 2026 16:22Hi Bethan, Sorry for the slow reply, it's been a busy few days on our side. I ran the manual sync. It went through with no error this time, and the last sync time updated. The newer records still look thin for one distributor, though. The rest look fine. I haven't tried the question in step 3 yet, will do tomorrow morning. Tyrell- Bethan Lister 10 Jun 2026 15:43Hi Tyrell, Thanks, that helps. A clean sync with no error tells me the connection itself is healthy, so I'm looking at how that one distributor's records are being picked up. I've checked the sync history on our side and I can see the manual run you did. Can you try this and tell me what you see? 1. Ask the brain for the most recent record for that distributor. 2. Send me the name of the record and roughly when it was created in your system. That gives me something I can reproduce. Thanks, Bethan
- Tyrell Haynes 10 Jun 2026 17:09Bethan, Just did it, and the brain is now returning this week's records for that distributor. Looks like the manual sync did catch up, it just took a while to show. Everything matches what we have in our own system. You can close this one from my side. Thanks for walking me through it, much appreciated. Tyrell